Help! Products have dissapeared from my WooCommerce store

Help! Products have dissapeared from my WooCommerce store

All SKUs in Vend and WooCommerce must be unique for linksync to work without issues. Please refer to FAQ 3 above.

If you have synced data from Vend to WooCommerce and products have mysteriously disappeared, it's a near certainty that you have duplicate SKUs in your Vend store.

If you think this might be an issue for you, then we suggest the following steps:

  1. Disable product syncing in linksync.
  2. If you have a backup of your WooCommerce database from before you synced data with WooCommerce, then restore it now. If not, they you'll need to use the WP-Sweep plugin to identify and remove duplicates.
  3. Export all your products from Vend per instructions at How do I export my product list?
  4. Use a tool like Excel's Conditional Formatting for Duplicate Values to identify duplicate SKUs in your Vend product data, and update the SKUs in Vend to make them unique.
  5. Once this is done, delete your current linksync API Key and create a new one, covered in the first FAQ on this page. This will result in a 'clean' sync with Vend with no duplicate SKUs.
  6. Update linksync plugin settings in WooCommerce with the new API Key, and re-sync.
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